By accessing, registering on, or using any service provided by UTGARD ("we", "us", "our", or "the Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree to these Terms in their entirety, you must immediately cease use of the Platform and must not complete any purchase. Continued use of the Platform following an update to these Terms constitutes your acceptance of the revised Terms.
UTGARD is a tier-based digital forensics and incident response (DFIR) training platform for UTGARD inspectors. Our services currently include:
We may add, change, or remove individual features over time. Where a change materially reduces what a purchased tier includes, Section 4.6 applies.
You must be at least 15 years of age to access or use any part of the Platform. By using the Platform, you represent that you meet this requirement. We reserve the right to terminate access to any account where there is reason to believe the user is below this age.
All access to the Platform is authenticated exclusively via Discord OAuth 2.0. You must hold a valid Discord account and be a member of our official Discord server to use the Platform. No alternative login method is available.
You are solely responsible for the security of your Discord account. Any activity occurring under your account, authorized by you or not, is your responsibility. Loss of access to your Discord account does not entitle you to a refund under any circumstances.
Each purchase is tied to a single Discord account, and that account is bound to the device it was first used from through our access-control systems. You may not transfer, sell, lend, or share your access with any other person, or attempt to use one purchased account across multiple people or devices. Account sharing is a material breach of these Terms and will result in immediate termination without refund.
Platform access is contingent on active membership in our official Discord server and on holding the Discord role tied to your purchased tier. Any event that removes that role — including leaving the server, a ban or kick, or a suspension issued by Discord Inc. — will immediately result in loss of Platform access. This is a structural consequence of how access is delivered and does not itself constitute a separate termination by UTGARD.
If you are banned or kicked from our Discord server, reinstatement is not a right and is granted entirely at our sole discretion via a support ticket. Reinstatement following a ban for chargeback, content leaking, account/device sharing, or fraudulent conduct will not be considered.
Age is self-reported at sign-up and is not independently verified. If you are below the age of legal majority in your country of residence, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf, including any purchase you make. We do not knowingly enter into a purchase with a minor without such consent, and we reserve the right to cancel access and refuse service where we have reason to believe this requirement was not met.
Access to Platform content is structured across three one-time, lifetime-purchase tiers:
Current pricing and the exact contents of each tier are shown on the Platform and may change at any time per Section 5.3.
All tier purchases are one-time, lifetime payments. There are no recurring subscriptions. You purchase access to the content available at the time of your purchase; we do not guarantee any specific piece of content remains available indefinitely, but we will not remove substantial portions of a tier's content without reasonable notice.
Because Platform access is digital content delivered immediately upon confirmation of payment, by completing a purchase you expressly request immediate delivery and acknowledge that, to the extent permitted by the mandatory consumer-protection law applicable to you, any statutory withdrawal or "cooling-off" period is waived once access has been granted.
UTGARD maintains access logs, login history, and related activity data that constitute technical proof of delivery of digital content. These records may be retained and submitted as evidence in any payment dispute or chargeback proceeding.
If you have purchased a lower tier and wish to upgrade, you may do so by paying the current full listed price of the higher tier. No credit or deduction is applied for amounts previously paid, unless we choose to offer promotional upgrade pricing at our sole discretion; any such offer is non-binding and does not create an entitlement for any other user or future request.
We reserve the right to restructure or reassign content between tiers at any time, including moving content from a lower tier to a higher one. Where this happens, users on the lower tier will lose access to the moved content and must upgrade to regain it. This does not constitute a reduction in service and is not grounds for a refund. We will provide reasonable advance notice of material restructuring via our Discord server.
Accepted payment methods and current tier pricing are communicated via our official Discord server and/or the Platform at the time of purchase. It is your responsibility to verify current pricing before paying.
Payments are currently verified manually by Platform staff. Access is granted upon confirmation and verification of your payment — typically within minutes, and in all cases within 48 hours of confirmed receipt. If you have not received access within 48 hours, contact us via a support ticket with proof of payment.
We reserve the right to modify tier pricing at any time. Price changes do not affect purchases already completed. We will provide reasonable advance notice of price changes via our Discord server.
All tier purchases are final and non-refundable once access has been granted, except where a refund is required by mandatory law that cannot be excluded by contract. If you believe you were charged in error, contact us via a support ticket within a reasonable time of the transaction.
Initiating a chargeback, payment reversal, or dispute in respect of a purchase where access has already been granted is a material breach of these Terms. In that event:
If you believe there has been a genuine error with your payment, contact us via Discord support before initiating any dispute with your payment provider.
You agree that you will not, under any circumstances:
All content on the Platform — including written lessons, course structures, analytical frameworks, and documentation — is the exclusive intellectual property of UTGARD and protected by applicable copyright law.
Upon purchase of a tier, you are granted a non-exclusive, non-transferable, revocable personal licence to access and use the content within your purchased tier for your own personal, non-commercial educational purposes, for as long as your access remains active and these Terms are not violated.
This licence does not permit you to copy, reproduce, distribute, publish, publicly display, modify, or create derivative works from any Platform content without our prior written authorization.
If you send us suggestions, bug reports, or other feedback about the Platform, you grant us an unrestricted, royalty-free, perpetual right to use that feedback for any purpose, without any obligation to compensate or credit you.
We may suspend or permanently terminate your account and access, without prior notice and without refund, if you breach these Terms, engage in prohibited conduct (Section 7), initiate a fraudulent or unjustified chargeback, or engage in behaviour detrimental to the Platform, its users, or staff.
Upon termination, your licence to access Platform content is immediately revoked. No refund is issued for any unused portion of access, regardless of the reason for termination, except where required by mandatory law.
You may stop using the Platform at any time. Doing so does not entitle you to a refund of amounts already paid.
If your account is suspended (as distinct from permanently terminated), you may submit a single appeal via a support ticket, stating why you believe the suspension was applied in error and any supporting evidence. We review appeals at our sole discretion; submitting an appeal does not pause or lift the suspension, and approval is not guaranteed. Permanent terminations and bans for chargebacks, content leaking, or account/device sharing are not eligible for appeal.
Following termination, we retain account-related data (login history, access logs, audit data) until you submit a written deletion request via a support ticket. Upon a valid request, your personal data will be deleted within 30 days, except where data must be retained longer to preserve evidence relevant to an ongoing or potential dispute, or as required by law. A deletion request does not reinstate access or reverse a termination.
The Platform provides educational content only. We make no warranty that completion of any tier will result in any particular outcome, appointment, or recognition within UTGARD or elsewhere.
The Platform is provided "as is" and "as available." We do not warrant uninterrupted, error-free, or continuous availability, and may perform maintenance or experience downtime without prior notice.
Nothing in these Terms excludes or limits any right you have under mandatory consumer-protection law that cannot be excluded by contract.
To the maximum extent permitted by applicable law, UTGARD is not liable for any indirect, incidental, consequential, or special damages arising from your use of the Platform.
Our total aggregate liability for any claim arising under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
Nothing in this section limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under mandatory law.
You agree to indemnify and hold harmless UTGARD, its owner, instructors, and associates from claims, damages, and costs (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any applicable law or third-party rights.
We are not liable for any delay or failure to perform where caused by circumstances beyond our reasonable control, including acts of God, war, government action, failure of third-party services (including Discord or hosting providers), cyberattacks, or widespread internet outages. Our obligations are suspended for the duration of such an event.
We may update these Terms at any time. Where changes are material, we will provide at least 7 days' advance notice via our Discord server before they take effect. Non-material changes (corrections, clarifications) may take effect immediately upon posting. Continued use after the effective date constitutes acceptance of the revised Terms.
These Terms are intended to be interpreted under generally applicable principles of contract law. Nothing in these Terms overrides any mandatory consumer-protection rights you may have under the law of your country of residence. Where a dispute cannot be resolved informally via our support system, either party may pursue any remedy available to them under applicable law.
If any provision of these Terms is found invalid or unenforceable, that provision is severed without affecting the remaining provisions, which continue in full force. These Terms constitute the entire agreement between you and UTGARD regarding your use of the Platform and supersede any prior understanding on the same subject.
Our failure to enforce any provision of these Terms at any given time does not waive our right to enforce that or any other provision later.
You may not assign or transfer your rights under these Terms to anyone else. We may assign these Terms, in whole or in part, at our own discretion, including in connection with a transfer of the Platform to a new owner or operator.
We may deliver notices to you through the Platform, our official Discord server, or a direct message to your linked Discord account. It is your responsibility to keep your Discord notifications enabled and stay a member of our official Discord server to receive important notices.
All queries, notices, or support requests must be submitted via a support ticket in our official Discord server. We do not currently provide email or web-based support.